Privacy and Data Protection Policy
Your privacy matters throughout your travel planning journey
Our Commitment to Your Privacy
At Pivolantyros, we respect your right to privacy and protect your data whenever you use our Malaysian city guides or online resources. This policy explains the collection, use, disclosure, and protection of your personal information.
We comply with Malaysian privacy regulations and follow principles designed for data security, transparency, and user control. Please review this document to understand how we handle your information.
Personal Information Collection
We collect data when you interact with our website, request support, or choose to personalize urban routes, always in accordance with Malaysian law.
Directly Provided Information
- • Your contact details, such as full name and email address
- • Questions, messages, or feedback you submit through web forms
- • Details shared for route customization or trip planning
- • Participation in promotional events or surveys
- • Communications with our support team for assistance
Automatically Collected Information
- • Device type, browser version, and operating system information
- • Location data when you use our map or route features
- • Interaction data like pages visited or traffic sources
- • Cookies and similar technologies to improve your experience
- • Technical errors reported for maintenance and improvement
Purpose of Data Use
We use your data to deliver, personalize, and support our guides and to enhance the safety and security of services offered on our platforms.
- • To provide route information and city guide features
- • To communicate relevant updates or changes
- • To support user inquiries and technical requests
- • To analyze platform usage and improve service quality
- • To maintain compliance with applicable Malaysian laws
- • To facilitate feedback and surveys for better routes
- • To protect users against unauthorized access
Data Security: We follow industry standards and implement security protocols to protect your data from loss, misuse, or unauthorized access.
Information Sharing & Disclosure
Your personal data may be shared only where required for service delivery, legal obligations, or with your explicit consent. We do not sell your personal data.
Third-Party Service Providers
We may engage partners to process data strictly for the purpose of assisting with digital services, all under strict confidentiality agreements.
Legal Compliance
We disclose personal information when legally required or to protect your rights and safety.
Data for Analytical Purposes
Aggregated and anonymized data may be analyzed to enhance urban guide services.
Your Rights and Choices
You have rights regarding your personal data under Malaysian law, including the ability to request access, correction, or deletion of your information.
- • Request access to your stored data
- • Ask to amend inaccurate or incomplete info
- • Request deletion of your information
- • Request transfer of your data to another service
- • Object to certain processing operations
- • Request to restrict specific processing activities
Please contact us if you wish to exercise your privacy rights regarding your personal data.
How We Safeguard Your Data
We use robust technical and organizational safeguards to reduce the risk of unauthorized data access or misuse.
Technical Security Practices
- • Regular security audits and assessments
- • Encrypted communication and secure storage
- • Firewall and intrusion detection systems
- • Proactive software updates and patches
Organizational Security Practices
- • Confidentiality agreements for all staff
- • Access controls and permission management
- • Mandatory employee privacy training
- • Clear incident reporting procedures
Retention of Personal Information
We store your personal information only as long as needed for the purpose of providing services, and as required by Malaysian regulations.
- • Stored securely while account is active
- • Kept during your active service period
- • Retained for necessary correspondence
- • Held per applicable reporting standards
- • Stored based on consent and preferences
When no longer necessary, data is deleted or anonymized.
International Data Transfers
Data may be processed outside Malaysia only if safeguards and agreements in line with law are met, and your privacy rights are protected.
- • Transfer only to countries with adequate data protection
- • Data handled under strict contractual terms
- • Regular review of partner compliance
- • Clear opt-out options for users
Cookies and Tracking Technologies
Cookies help us enhance your browsing experience and personalize route recommendations. Manage preferences anytime in your settings.
Types of Cookies We Use
- • Fundamental for the website’s operation
- • Used for analytics and performance monitoring
- • Improve content specific to your interests
- • Allow added features and service adjustments
Find full management options in your browser settings.
Policy Updates and Notifications
We update this privacy policy as needed. Significant changes will be communicated via our platform or direct notice.
- • Notice posted on our website
- • Direct email where appropriate
- • Updated document version available online
- • Summary of changes for quick review
Continued use of our services signals acceptance of changes.
Contact for Privacy Matters
Get in touch for questions or requests regarding your data.
Pivolantyros
Jalan Tun Dr. Awang, 11900 Bayan Lepas, Penang Malaysia
Phone: +60 7-368 0808
Email: content@pivolantyros.sbs
Last updated January 1, 2026
Effective from January 1, 2026